Terms of Service
Student/Parent Terms and Conditions
Welcome to the Quran Recitation Online team! We are delighted to have you on board. Our commitment is to provide you with a top-notch education in a positive and high-quality environment, guided by clear and transparent policies. Hence, we kindly ask you to go through the following terms and conditions and adhere to them.
Guidelines for Daily Class Schedule and Absence
- Stick to the confirmed schedule regularly; changes are allowed only for emergencies or time-related issues to avoid disruptions for teachers.
- Finalize class schedules through the Admin Team to ensure a smooth learning process.
- Teachers are expected to start classes on time; report any delays beyond 5 minutes via WhatsApp.
- Notify the Admin Team at least 1 hour before class if you need to take leave; otherwise, it will be marked as an absence with no makeup provided.
- Quran Recitation Online may cancel classes for students absent from over 3 classes without notice, with no refunds. Make-up classes must be requested within 30 days of the missed session.
Payment Rules and Procedures
- Pay monthly fees in advance from your registration date after discussing fee plans with the admin team following the trial classes.
- Contact the billing department for assistance with bill payments or concerns about monthly dues.
- Quran Recitation Online reserves the right to stop classes if payment is overdue for more than 7 days without notice or excuse; once classes begin in a month, the full fees for that month must be paid.
Security
- Prioritize customer security by avoiding the sharing of personal information with teachers, including phone numbers, email addresses, and credit card details.
- Report any misuse of contact information promptly, as Quran Recitation Online will not be responsible for such incidents.
- Teachers are strictly prohibited from asking for or sharing their contact details; if such instances occur, inform us urgently. Avoid discussing payments or additional matters with teachers; in such cases, contact the admin immediately.
Your input is highly valued.
We value your feedback on classes, teachers, courses, or any class routines, as it aids us in enhancing our service.
Please feel free to share any concerns, complaints, or inquiries;
Your input is highly appreciated.